I love their releases, but was a bit disappointed with their service.
2 seasons ago, I left my release on the bumper of my truck and lost it. Well, a week later I found it laying on the edge of the high way about a mile from where I was hunting. It was all scratched up and the trigger was badly bent from being run over for a week.
I still used it and even killed my 1st deer with it!
I e-mailed them the story and attached pictures of the release and my big doe. I praised them for producing such a great product and told them they could use my story on their website as a testimonial.
Although I was sincere in my praise of their product.
I must admit that I had some ulterior motives. I was kind of hoping for a free repair job or replacement in exchange for a good testimonial, but got no response from them until I called them several weeks later. Even then I got only a cool thank you. 8)
Yeah, I know, I shouldn't have expected anything, but an e-mail response thanking me for using TRUBall would've been nice.
BTW, all that said, i'm still a satisfied TRUBall customer.