tru ball customer service
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I love their releases, but was a bit disappointed with their service.
2 seasons ago, I left my release on the bumper of my truck and lost it. Well, a week later I found it laying on the edge of the high way about a mile from where I was hunting. It was all scratched up and the trigger was badly bent from being run over for a week.
I still used it and even killed my 1st deer with it!
I e-mailed them the story and attached pictures of the release and my big doe. I praised them for producing such a great product and told them they could use my story on their website as a testimonial.
Although I was sincere in my praise of their product.
I must admit that I had some ulterior motives. I was kind of hoping for a free repair job or replacement in exchange for a good testimonial, but got no response from them until I called them several weeks later. Even then I got only a cool thank you. 8)
Yeah, I know, I shouldn't have expected anything, but an e-mail response thanking me for using TRUBall would've been nice.
BTW, all that said, i'm still a satisfied TRUBall customer.
Eric
2 seasons ago, I left my release on the bumper of my truck and lost it. Well, a week later I found it laying on the edge of the high way about a mile from where I was hunting. It was all scratched up and the trigger was badly bent from being run over for a week.
I still used it and even killed my 1st deer with it!
I e-mailed them the story and attached pictures of the release and my big doe. I praised them for producing such a great product and told them they could use my story on their website as a testimonial.
Although I was sincere in my praise of their product.
I must admit that I had some ulterior motives. I was kind of hoping for a free repair job or replacement in exchange for a good testimonial, but got no response from them until I called them several weeks later. Even then I got only a cool thank you. 8)
Yeah, I know, I shouldn't have expected anything, but an e-mail response thanking me for using TRUBall would've been nice.
BTW, all that said, i'm still a satisfied TRUBall customer.
Eric
Joined
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17 Posts
Key phrase in that sentence
is ulterior motive was to get a free repair job or replacement in lieu of testimony. And because of that you are disappointed with their customer service?!?!?!?! You have definately got to be kidding me!!!!!! You left the release on your bumper lost it it got banged up and because you screwed up you are disappointed with customer service, because they didn't offer you a freeB. Unbelievable. My experience with them has been nothing but stellar and I own 3 Tornadoes because of it. I have only had one manufacturing issue with my original release and they took care of it in a matter of 3 business days. Most manufacturers only cover defects in quality and manufacturing and because you didn't get a freeB because of something you did stupidly I might add, you are disappointed with TRU Ball's customer service!?!?! Give me a break!!!!! That is one you should have kept to yourself and not commented on. It makes you look well like a :shock:
is ulterior motive was to get a free repair job or replacement in lieu of testimony. And because of that you are disappointed with their customer service?!?!?!?! You have definately got to be kidding me!!!!!! You left the release on your bumper lost it it got banged up and because you screwed up you are disappointed with customer service, because they didn't offer you a freeB. Unbelievable. My experience with them has been nothing but stellar and I own 3 Tornadoes because of it. I have only had one manufacturing issue with my original release and they took care of it in a matter of 3 business days. Most manufacturers only cover defects in quality and manufacturing and because you didn't get a freeB because of something you did stupidly I might add, you are disappointed with TRU Ball's customer service!?!?! Give me a break!!!!! That is one you should have kept to yourself and not commented on. It makes you look well like a :shock:
G
Guest
·Tell me about the Mongoose. Is it a buckle strap? Camo or black? Shoot me a PM.GANDEE said:
Re: Key phrase in that sentence
I admitted that my thinking was flawed; and I said that I was still a satisfied customer.
My disappointment had more to do with them not responding to my e-mail with a simple thank you for using our product than it had to do with not getting something for free.
Take your self-righteous attitude someplace where someone cares! :arrow:
You obviously have trouble reading/understanding.millstonesuper said:
I admitted that my thinking was flawed; and I said that I was still a satisfied customer.
My disappointment had more to do with them not responding to my e-mail with a simple thank you for using our product than it had to do with not getting something for free.
Take your self-righteous attitude someplace where someone cares! :arrow:
Joined
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17 Posts
First off
I am not being self righteous and second of all all I did was reply to your statement that you were disappointed with customer service from a company which has an excellent track record of being of being customer oriented. You said yes indeed you were happy witht the product but what I got out of your own words, you were disappointed that you didn't get a freeB. Not that you didn't get a return to an email for a testimonial. You even said you got a cool thank you. That would read to me that the company acknowledged you. Maybe tomorrow I'll leave my Cardiac on the roof of my truck drivr down the road hit the brakes, let it get some road rash and call Ross and tell em what happened. When they tell me that's probably not covered, then I'll post about one of the other best customer oriented companies having bad customer service as well. Oh and btw, they don't always return emails there either. Maybe you should re-read what you wrote and realize how it sounds. You are the onr that put it out on a public chat forum and my self righteous attitude read into that you were :shock: cause they didn't give you something in return of your own brain fart.
I am not being self righteous and second of all all I did was reply to your statement that you were disappointed with customer service from a company which has an excellent track record of being of being customer oriented. You said yes indeed you were happy witht the product but what I got out of your own words, you were disappointed that you didn't get a freeB. Not that you didn't get a return to an email for a testimonial. You even said you got a cool thank you. That would read to me that the company acknowledged you. Maybe tomorrow I'll leave my Cardiac on the roof of my truck drivr down the road hit the brakes, let it get some road rash and call Ross and tell em what happened. When they tell me that's probably not covered, then I'll post about one of the other best customer oriented companies having bad customer service as well. Oh and btw, they don't always return emails there either. Maybe you should re-read what you wrote and realize how it sounds. You are the onr that put it out on a public chat forum and my self righteous attitude read into that you were :shock: cause they didn't give you something in return of your own brain fart.
G
Guest
·Believer, don't get upset at him for his views, he actually beat me to it in his post.........
I don't think I ever would of admitted to it, let alone posted your motive. :???:
I don't think I ever would of admitted to it, let alone posted your motive. :???:
Well I guess that's the difference between me and a lot of people. I'm not afraid to admit my mistakes.
Just in case I wasn't clear enough in my original post, my real complaint was the fact that I didn't get an initial response from them when I e-mailed them. The story was a very good one & I sincerely praised their product; I believed at that time and still do that they produce a great release.
In my mind a company should make every attempt to thank customers who take the time to contact them, especially when it's from one who's praising their products. It's really not that hard to do.
Yes, I did finally get a response from them, but not until after making contact again.
That is mediocre service at best.
If I were to contact Ross and got no response I would be disappointed in them as well. It doesn't mean that I'm going to quit using their product, but i'm not going to tell someone they have great customer service, because it just wouldn't be true.
Just in case I wasn't clear enough in my original post, my real complaint was the fact that I didn't get an initial response from them when I e-mailed them. The story was a very good one & I sincerely praised their product; I believed at that time and still do that they produce a great release.
In my mind a company should make every attempt to thank customers who take the time to contact them, especially when it's from one who's praising their products. It's really not that hard to do.
Yes, I did finally get a response from them, but not until after making contact again.
That is mediocre service at best.
If I were to contact Ross and got no response I would be disappointed in them as well. It doesn't mean that I'm going to quit using their product, but i'm not going to tell someone they have great customer service, because it just wouldn't be true.
G
Guest
·Dealers are the middle man for Consumers (product users)....
I do not expect any Manufacturers to deal with customers directly on a daily basis whether it be emails or telephone calls.
It is nice when you see it, but I think it’s unfair if you expect it or try to judge a company that doesn’t respond to you.
Finding time to do this and develop, build, and distribute products has got to be hard, that is where a dealer or staffer comes into hand.
I do not expect any Manufacturers to deal with customers directly on a daily basis whether it be emails or telephone calls.
It is nice when you see it, but I think it’s unfair if you expect it or try to judge a company that doesn’t respond to you.
Finding time to do this and develop, build, and distribute products has got to be hard, that is where a dealer or staffer comes into hand.
G
Guest
·I guess it depends on what you think a customer service department should do. If they hadn't responded to a problem or a concern with a product until the second call, then yes, I may consider that mediocre customer service. I don't see where a lack of a timely response to a compliment is cause to grade them down.
:-x
:-x
G
Guest
·cause they didnt hook you up with free bees or cause they didn't call you back. :???:Believer said:
Eiher way, I dont see what you see.
You gotta understand a multi-million dollar business strategy and the relationship of business versus consumer wants and needs, they can not help everyone and anyone off the street 100% of the time and I bet you shuffled down to the bottom of the deck for someone giving them a lil more business and $$$.
G
Guest
·:sad:Smoke said:Ding Ding Round 3
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Joined
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17 Posts
uhh
Ever try emailing and airline with an issue? Still waiting for a reply from them and that was in February, but maybe that's why nobody is flying anymore, poor customer service.
Ever try emailing and airline with an issue? Still waiting for a reply from them and that was in February, but maybe that's why nobody is flying anymore, poor customer service.
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